Lydia Ramsey's best selling book - Manners That Sell: Adding The Polish That Builds Profits

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Manners That Sell Adding the Polish that Builds Profits Author: Lydia Ramsey Table Of Contents INTRODUCTION Chapter One FIRST IMPRESSIONS The Way You Look Your Body Language Your Words and Your Tone of Voice Chapter Two GREETINGS & INTRODUCTIONS The Handshake in Business Managing Introductions Remembering Names Exchanging Business Cards Chapter Three THE ART OF CONVERSATION The Significance of Small Talk When to Begin and End Small Talk Small Talk in the Office Chapter Four DRESSING FOR BUSINESS Professional Dress for Women Professional Dress for Men The New Business Casual Chapter Five TELEPHONE COURTESY It's Not What You Say; It's The Way That You Say it. Answering the Phone Placing Callers on Hold Taking Messages Transferring Calls Making Phone Calls Leaving Messages Telephone Tag Screening Phone Calls Conference Calls Speaker Phones Cell Phones Chapter Six ELECTRONIC ETIQUETTE Voice Mail Beepers Fax Finesse E-mail Etiquette Chapter Seven CORRESPONDENCE IN BUSINESS Key Points about Writing Letters To "Key" or Write by Hand Front, Back, or Sideways? The Color of the Ink Thank You Notes Sympathy Notes Sending Holiday Cards Addressing the Envelope Using Correct Titles Your Stationary Wardrobe Chapter Eight ETIQUETTE IN THE OFFICE Hosting the Business Caller Respecting Space in the Workplace Cubicle Etiquette Pets in the Office Between Doors and Floors Disability Etiquette Chapter Nine GIFT-GIVING IN BUSINESS Considerations in Giving Gifts The Relationship The Cost The Gift The Presentation Accepting Gifts Refusing Gifts Chapter Ten ETIQUETTE OUT OF THE OFFICE Travel by Car Flying Etiquette Hotel Accommodations Meeting Etiquette Planning and Preparation Being an Effective Meeting Leader Being an Effective Participant Following the Meeting Volunteer Etiquette Chapter Eleven DINING FOR PROFIT Breakfast, Lunch, or Dinner Afternoon Tea Hosting the Business Meal Seating Your Guests The Role of the Guest When to Start Eating Managing The Napkin The Place Setting American and Continental Styles of Eating Eating Soup Buttering Your Bread Passing Foods Ordering Wine Words of Caution Mixing and Mingling at Business Receptions Chapter Twelve DOING BUSINESS INTERNATIONALLY Greetings and Introductions Business Attire Business Entertaining and Dining Gift-Giving Appropriate Conversation Gestures around the World Punctuality Meeting and Seating Conclusion About The Author

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