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| Lydia Ramsey's best selling book - Manners That Sell: Adding the Polish that Builds Profits
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Manners That Sell Lydia Ramsey's Six Secret Sales Weapons Mind Your Medical Manners First Impressions Dining for Profit Networking Magic Rules for the Wireless Inter-Office Etiquette Special Leadership Edition Manners That Sell
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In your customer’s mind, there is often little difference between the products and services from one company to the next. What makes you stand out are the professional touches—how you treat your customers. Courtesy, respect, even the way you handle yourself at a business lunch quickly add up to give you the competitive edge or send you out looking for new business. The slightest lapse can cost you money. | ”Thank you for speaking at our business and professional women's meeting. It was the most interactive and informative session we've had all year. Everyone
was involved in your topic. Thank you for reminding us to mind our "P's and Q's" at work.” |
Lydia Ramsey's Six Secret Sales Weapons
Make More Sales And Outclass The Competition
A skill almost forgotten by sales training organizations is business etiquette. Sales is all about relationship building and acquiring and keeping happy customers is the key to sales success and increased profit. Don't make it easy for the competition to steal your key customers. Keep customers and increase the bottom line by learning the six critical secret sales weapons from Lydia Ramsey.
Includes:
- Dressing for sales success.
- First impressions matter.
- Listening skills.
- Client communication preferences.
- Following-up the right way.
- Service after the sale.
Mind Your Medical Manners
Using Etiquette To Keep Your Patients Happy
Manners matter in medicine more than ever before. At a time when hospitals, physicians groups, medical vendors and individual practices are competing for patients and customers, it is time to remember that patients are people, too! Not only that, they are
paying customers—the lifeblood of every business.
Let’s face it—medicine is a business and there is competition. It is not enough to have state of the art equipment and the most-qualified physicians if you and your staff lack customer service skills and good manners.
Lydia Ramsey, business etiquette expert, professional speaker, nationally–recognized author and former healthcare administrator, knows the profession inside and out. She can work with you and your staff to polish those inter-personal skills that will set you and your organization apart from the
crowd.
First Impressions
7 Seconds to Sink or Swim
What do people think when you walk into a room…or do they even notice? Help is here! This program holds up a mirror to how you look, sound, dress, and communicate every time you need to make a powerful first impression. Learn how to use what you say, tone of voice, body language, and more to work for you--not against you--the next time you make an entrance.
Includes how to:
- Have a plan before you walk in the room
- Make introductions—who says what?
- Sound more professional without being stuffy
- Get people to approach you first
- Connect with decision-makers
- Exchange business cards without looking pushy
- Remember any name in a flash
Dining for Profit
Is that your bread plate or mine?
You can have your cake and eat it, too. Just make sure you’re using the right fork! This fun and informative presentation arms you with a full menu of strategies that will have your clients eating out of your hand. Manners do matter, so learn how to confidently increase your bottom line every time you sit down to eat with a customer, potential client, supervisor, board member, or anyone who has an influence on your career or your business. Includes how to navigate the place setting, butter your bread, make peace with your napkin, manage messy foods, and much more!
Get answers to:
- What are my duties as a host—or a guest?
- Who sits where?
- Who orders first?
- Should I order a drink?
- How much small talk does it take to get down to business?
- And more!
Networking Magic
Connect with Confidence
Learn how to prepare for and profit from any networking opportunity, whether it’s a planned event or a chance encounter in an elevator. Being comfortable talking with others on a professional and personal level helps you develop more profitable relationships. Don’t leave home without these must-have strategies and techniques.
Includes how to:
- Arm yourself with the 10 tips for meeting and greeting
- Start a conversation—and keep it going
- Master the 3 secrets of small talk
- Move on while you’re still on a roll
- Avoid getting stuck in a corner with the “town bore”
- Spot decision-makers and make an introduction
- Overcome the 5 most common stumbling blocks
- Establish rapport in under one minute
Rules for the Wireless
Offline Strategies for an Online World
According to a recent survey, 74 percent of business communications now take place over email, the phone, cell phones, and faxes. When you can’t be there “in person,” use these cutting-edge courtesies to make a great first impression and grow healthy, profitable relationships in cyberspace.
Includes how to:
- Understand the do’s and don’ts of answering the phone
- Use the #1 technique for making callers feel welcome
- Know when to put someone on hold or call back later
- Play phone tag so everybody wins
- Make sure your email gets opened
- Steer clear of the top 12 email mistakes
- Talk and drive at the same time—or should you?
Inter-Office Etiquette
“What are you doing in my cubicle?”
Every day, your employees deal with issues facing any close-knit family: personal space, sharing, kitchen privileges, cleaning up after themselves, and more. Leaving no paper in the copier is much the same as leaving the cap off the toothpaste tube. It’s not the big issues, but little courtesies (or lack of them) that keep your team running smoothly…or send them over the edge into resentments, conflicts, and all-out feuds. Meanwhile, productivity plummets. Help keep your team running smoothly and take morale to an all-time high. Here is manners with a whole new twist.
Includes how to:
- Get along with people you don’t like
- Build relationship for the good of the business
- Be at your best for guests
- Deal with gossip
- React to office romances
- Win the frig wars—manners of the office kitchen
- Create chewing gum diplomacy and other “Cubiquette”
Special Leadership Edition For Any Of Lydia’s Keynotes or Seminar Topics
Anyone in a leadership position in your organization is being watched—and evaluated—even more closely by your customers, board members, and industry peers. Lydia’s Special Leadership Edition package is customized to address the unique responsibilities, questions, and image-related issues of those in upper-management positions.
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